Last updated october 1, 2025
If you’ve overpaid your taxes, you may be entitled to a SARS refund. The South African Revenue Service (SARS) allows taxpayers to claim their refunds directly through the SARS eFiling system. This process saves time and avoids the need to visit a SARS branch in person.
Below is a step-by-step guide on how to claim your SARS refund online, along with important tips to make sure your payment is processed smoothly.
Step-by-Step Guide to Claiming a SARS Refund Online
1. Register for SARS eFiling
To claim your refund, you must have an active SARS eFiling account. If you are not yet registered:
- Visit the official SARS eFiling website at www.sarsefiling.co.za.
- Follow the prompts to create your account.
- Provide your South African ID number, tax reference number, and banking details.
2. Log in to Your eFiling Account
Once registered, log in using your username and password. Make sure your login details are secure, as your tax records and banking details are linked to your account.
3. Submit Your Income Tax Return
To qualify for a refund, you must have submitted your income tax return (ITR12) for the relevant tax year.
- Navigate to the Returns Issued section on eFiling.
- Complete and submit your tax return electronically.
- Ensure all income, deductions, and supporting documents are accurate to avoid delays.
4. Verify Your Banking Details
Refunds are paid directly into your bank account. To prevent issues:
- Go to the Profile Management section on your eFiling account.
- Check that your banking details are correct and up to date.
- If necessary, upload supporting documents (such as a bank statement) for verification.
Incorrect or outdated banking details are one of the most common causes of refund delays.
5. Track Your Refund Status
After submitting your tax return, SARS will review and process it. You can:
- Log in to eFiling and check the “Refund Status” under your tax return.
- Wait for SARS to complete assessments, which may take a few weeks.
- If required, respond to any SARS verification requests promptly.
6. Receive Your Refund
Once SARS approves your refund, the payment will be transferred directly into your nominated bank account. Processing times vary but usually range from a few days to several weeks.
7. Contact SARS if You Experience Delays
If your refund takes longer than expected or you encounter issues, contact SARS for assistance:
- Call the SARS Contact Centre.
- Use the Help Desk via your eFiling profile.
- Visit the official SARS website for the latest contact details.
Final Thoughts
Claiming your SARS refund online through eFiling is the fastest, most efficient way to receive your tax refund in South Africa. By keeping your details accurate and responding quickly to any verification requests, you can reduce delays and ensure smooth processing.
Quick tip for mobile users: Save the SARS eFiling login page on your smartphone so you can check your refund status easily.
Related searches South Africans often make:
- How long does a SARS refund take?
- Why is my SARS refund delayed?
- How do I update my SARS banking details online?
- How do I get proof of tax registration on eFiling?