How to Request a Call Back from SARS in South Africa

By | July 16, 2025
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If you’re struggling to get help from the South African Revenue Service (SARS) and prefer to have someone call you directly, you can request a call back using the SARS eFiling platform. This is a convenient way for taxpayers to get assistance without visiting a branch or waiting on hold for too long.

Here’s a simple guide on how to request a SARS call back online:

1. Log In to Your SARS eFiling Account

  • Visit the official SARS website: https://www.sars.gov.za
  • Click on the eFiling Login button and enter your login details.
  • If you don’t yet have an account, you’ll need to register first by selecting the option for new users.

2. Access the “Request a Call Back” Option

  • Once logged in, go to the Help, Contact Us, or Services section.
  • Look for the Request a Call Back service. SARS occasionally updates its platform, so the exact location or wording may vary slightly.

3. Complete the Call Back Request Form

  • Fill in all the required details:
    • Your full name and contact number
    • The reason for your request or the type of assistance you need
    • Preferred date and time for the call
  • Double-check that your phone number is correct to avoid missing the call.

4. Submit Your Request

  • After confirming your information, submit the form.
  • You may receive an on-screen confirmation or a message via your registered email or SMS indicating your request was successfully received.

5. Wait for SARS to Call You Back

  • SARS will contact you at your preferred time or as soon as possible, depending on their queue.
  • Make sure your phone is on and available during the expected call window.

Helpful Tips

  • Call back wait times can vary, especially during peak tax filing season.
  • If your matter is urgent, you can also use the secure messaging option within eFiling to send SARS a direct message.
  • Always visit the official SARS website or check your eFiling dashboard for the latest updates or changes to the service.

Requesting a call back is one of the easiest ways to get personalised support from SARS. Whether you have questions about tax refunds, filing, or account issues, this service helps you avoid long queues or unnecessary delays.

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