If you’ve forgotten your PSiRA username or password, don’t worry ; you can reset your login details quickly using the official PSiRA website. Whether you’re a registered security officer, security company, or just accessing the portal for personal verification, it’s important to be able to access your profile securely.
Here’s a step-by-step guide to help you recover or reset your PSiRA account login credentials.
Step-by-Step: Resetting Your PSiRA Login Details
1. Go to the Official PSiRA Website
Visit: www.psira.co.za
Make sure the website address is correct and that you’re on a secure connection before entering any personal information.
2. Open the Login Page
Navigate to the Online Services section or the Member Portal. You’ll find the login page where you normally enter your ID number and password.
3. Click “Forgot Password” or “Forgot Username”
Under the login fields, look for the links that say:
- Forgot Password?
- Forgot Username?
Click on the relevant option depending on what you need to reset.
4. Enter Your Registered Email or Username
You’ll be prompted to enter:
- The email address linked to your account
OR - Your existing username or ID number
This helps PSiRA verify your identity and begin the recovery process.
5. Follow the Instructions Sent to Your Email
Once submitted, you’ll receive an email with further instructions. This email will contain either:
- A link to reset your password, or
- Your username, if you requested that
Check your spam or junk folder if you don’t see it within a few minutes.
6. Create a New Password
If you’re resetting your password:
- Click the link in the email
- Enter a strong new password (a mix of letters, numbers, and symbols is recommended)
- Confirm your new password and submit
Your password will now be updated in the system.
7. Log In with Your New Details
Return to the login page and enter your updated credentials. You should now be able to access your PSiRA profile successfully.
Having Trouble Resetting Your PSiRA Login?
If you experience issues — like not receiving the reset email or your email/username not being recognised — try the following:
- Double-check that you’re using the same email/ID you registered with
- Ensure your internet connection is stable
- Contact PSiRA Support directly through:
- The Contact Us page on their website
- Visiting a PSiRA branch office
- Calling the PSiRA helpline for assistance
Summary: Recovering Your PSiRA Account
| Step | Action |
|---|---|
| Visit PSiRA website | Go to www.psira.co.za |
| Go to login section | Find Online Services / Member Portal |
| Click forgot password/username | Choose the appropriate reset option |
| Enter your email or username | Provide registered contact details |
| Follow reset instructions | Check your email inbox and reset using the link |
| Log in with new credentials | Use your updated login details to access your profile |
Keeping your PSiRA login credentials safe is vital for accessing your registration information, certificates, or booking services. If you forget your login details in future, you can repeat this recovery process at any time.