What Does a Security Control Room Manager Do?
A Security Control Room Manager plays a critical role in keeping people and property safe. They are typically employed by private security companies, corporations, or major institutions. These professionals manage control rooms where surveillance footage, alarm systems, and communication tools are constantly monitored.
Their job isn’t just about watching screens — it’s about making quick, effective decisions that can prevent crime, support emergency responses, and ensure security teams on the ground are working efficiently.
Key Responsibilities of a Control Room Manager
- Oversee the daily operations of the control room or Alarm Receiving Centre (ARC)
- Supervise a team of control room operators
- Dispatch and direct response teams or patrolling officers
- Manage and operate radios, phones, alarm systems, and access control
- Coordinate with emergency services during incidents
- Maintain technical security systems and logs
- Prepare reports for clients and management
- Meet with clients to discuss security performance and service delivery
Real Interview: Insights from a Control Room Manager
Q: Why did you choose the security industry?
I initially wanted to be a chartered accountant, but due to financial constraints, I joined the security sector. It turned into a long-term career.
Q: What qualifications did you need?
To work in the industry, you must be PSIRA registered and complete your security grades from Grade E to A. Armed response roles also require firearm competency.
Q: What’s more valuable — training or experience?
Experience is essential. Training gives you the foundation, but real-life situations teach you how to handle pressure.
Q: Describe a typical day?
No two days are the same. We handle alarm activations, coordinate with officers, and every signal could mean a real emergency.
Q: Biggest challenge?
Dealing with unhappy clients and working long shifts. The stress can impact your health, so staying calm is key.
Q: Career highlight?
Getting promoted to Control Room Manager in 2009 — being at the heart of operations is a major responsibility.
What Qualifications Do You Need?
To become a Control Room Operator or Manager, here’s what you’ll need:
- Minimum of Grade 10 for certificate courses
- National Senior Certificate (Matric) for diploma-level studies
- Completion of PSIRA-accredited training (Grades E to A)
- Some employers require firearm competency for armed roles
- Choose an institution accredited by PSIRA and SASSETA
Recommended Security Training Institutions in South Africa
| Institution | Location | Courses Offered |
|---|---|---|
| Ubuntu Security Training | National | Grades E to A |
| Enforce Training Academy | National | Grade Training |
| Tsu Protection Services | National | Grades E to A |
| Enpower Training Services | National | Grades E to A |
| CPUT – Cape Peninsula University of Technology | Western Cape | Security-related diplomas |
| CUT – Central University of Technology | Free State | Security programs |
| TUT – Tshwane University of Technology | Gauteng | Security-related courses |
| UNISA | National (Distance Learning) | Security programs |
| University of Zululand | KZN | Security courses |
| Vaal University of Technology | Gauteng | Security programs |
| Walter Sisulu University | Eastern Cape | Security qualifications |
| Damelin Correspondence | National | Distance security courses |
Where to Get More Information
- PSIRA – Private Security Industry Regulatory Authority
- SASSETA – Safety & Security Training Authority
- SASA – Security Association of South Africa
- ISS Africa – Institute for Security Studies
Final Advice for Beginners
Becoming a control room professional requires discipline, communication skills, and strong stress management. Many start in the industry just to earn a living — but with hard work and dedication, it can turn into a meaningful and stable career.
“My job in three words? Challenging • Stressful • Rewarding.”