Alfred is Eskom’s AI-powered chatbot designed to streamline customer service by allowing users to log power outages and get updates on previously reported faults. This real-time service is available day and night, ensuring that customers can get assistance whenever needed without having to wait in long queues or spend hours on hold.
Why Choose Alfred?
- Seamless Interaction: With Alfred, reporting a power outage is as easy as opening the chat. No more navigating complicated phone menus or waiting on customer service agents.
- Quick Responses: As soon as you log an issue, Alfred provides you with a reference number, allowing you to track the progress of your reported fault anytime.
- Socially Distanced and Safe: In today’s world, limiting physical interactions is essential. Alfred keeps things safe by providing you with instant online service, cutting out the need for in-person visits or phone calls.
Where to Find Alfred?
You can access Alfred directly from Eskom’s main website. Simply click on the Chatbot icon at the top of the menu to start your conversation. This service is available 24/7, so help is always just a click away.
Who Can Use Alfred?
Currently, Alfred is available to all Eskom customers. All you need is your account or meter number, and you’ll be able to report issues or check the status of a previously logged fault.
What Can Alfred Do?
- Report Power Interruptions in Real Time: If you experience a power outage, simply report it through Alfred, and the chatbot will log the issue and supply you with a reference number for follow-up.
- Get Progress Feedback: Alfred keeps you updated on the status of your power interruption. Whether it’s been resolved or still in progress, you can check in with Alfred for updates.
- Submit Meter Readings: One of Alfred’s new features includes the ability to submit self-read meter readings. This ensures your electricity bill is accurate and saves you the hassle of manually submitting them through other means.
What’s Next for Alfred?
Eskom has exciting plans for Alfred’s future. The chatbot will soon be enhanced with additional features to provide even better service and more comprehensive feedback. By continually improving Alfred, Eskom is committed to making customer interactions even more efficient and user-friendly.
Download the MyEskom Customer App for More
For even more Eskom services, you can also download the MyEskom Customer App. This app offers another convenient way to manage your power-related issues and access support whenever you need it.
Overview of Public Universities in South Africa
Here's an overview of some public universities in South Africa, including general admissions requirements and estimated application periods. Keep in mind, specific program requirements and dates can vary significantly, so it's important to check each university's official website for the most current information.
University of Pretoria
- Admissions Requirements: National Senior Certificate with minimum scores in specific subjects related to the chosen program; for international students, equivalent qualifications.
- Application Period: Usually opens in March and closes at the end of July for most programs.
University of Cape Town
- Admissions Requirements: National Senior Certificate with pass levels required for degree study; subject-specific requirements depending on the program.
- Application Period: Application opens in April and closes at the end of July.
Stellenbosch University
- Admissions Requirements: National Senior Certificate with required marks; some programs have additional testing.
- Application Period: Opens in March and typically closes at the end of June.
University of the Witwatersrand
- Admissions Requirements: Matriculation certificate with university exemption; required scores vary by faculty.
- Application Period: Begins in March and ends on the 30th of September.
University of Johannesburg
- Admissions Requirements: Matric exemption with a minimum APS score; specific subject requirements based on the faculty.
- Application Period: Opens in April and generally closes by the 30th of September.
University of the Free State
- Admissions Requirements: National Senior Certificate with specific marks for the program applied to; additional requirements for certain courses.
- Application Period: Typically opens in April and closes at the end of August.
University of Venda
- Admissions Requirements: Completion of the National Senior Certificate with an endorsement for diploma or degree studies; specific APS scores needed.
- Application Period: Usually from May to September.
University of Fort Hare
- Admissions Requirements: National Senior Certificate with university exemption; certain programs may have specific requirements.
- Application Period: Opens around May and closes at the end of September.
University of the Western Cape
- Admissions Requirements: National Senior Certificate with specific performance levels; additional requirements for certain programs.
- Application Period: Generally from May to September.
North-West University
- Admissions Requirements: National Senior Certificate with university exemption; program-specific requirements may apply.
- Application Period: Opens in March and usually closes by the end of August.
Rhodes University
- Admissions Requirements: National Senior Certificate or equivalent; minimum academic performance in certain subjects.
- Application Period: Applications open in April and close at the end of September.
Nelson Mandela University
- Admissions Requirements: National Senior Certificate with required scores for chosen programs; portfolio or additional tests for some faculties.
- Application Period: Opens in April, with a deadline at the end of August for most programs.
Cape Peninsula University of Technology
- Admissions Requirements: National Senior Certificate with specific scores; additional requirements for certain courses.
- Application Period: Opens in May and typically closes by the end of September.
University of Limpopo
- Admissions Requirements: Senior Certificate with endorsement for diploma or degree courses; specific APS scores for different programs.
- Application Period: From April to September.
University of Zululand
- Admissions Requirements: National Senior Certificate with an endorsement for bachelor’s degree studies; specific score requirements for various programs.
- Application Period: Usually between April and November.
Central University of Technology
- Admissions Requirements: National Senior Certificate with specific scores for the chosen field of study; additional criteria for certain programs.
- Application Period: Application period generally starts in May and ends in October.
Vaal University of Technology
- Admissions Requirements: National Senior Certificate with a pass that qualifies for admission to bachelor’s degree, diploma, or higher certificate programs.
- Application Period: Typically from May to September.
Walter Sisulu University
- Admissions Requirements: National Senior Certificate with required scores for chosen programs; additional criteria for certain faculties.
- Application Period: From April to September.
This list provides a starting point for understanding the admissions landscape across South Africa's diverse higher education institutions. Given the variability in programs and requirements, it's crucial to consult each university's website for the most accurate and up-to-date information.