Eskom Toll-free helpline

The Eskom toll-free helpline is designed to provide efficient and direct customer support for all electricity-related queries. Whether you are experiencing a power outage, need to apply for a new service, or have concerns about your electricity account, Eskom’s customer service team is available to assist.

Key benefits of using the Eskom toll-free helpline include:

  • Quick Assistance: Receive prompt help on issues like account queries, service disruptions, and power outages.
  • 24/7 Availability: The helpline operates 24/7, ensuring that you can get support whenever you need it.
  • Free of Charge: Being toll-free, the helpline is accessible without any additional costs.

Services Offered by Eskom’s Customer Helpline

Eskom’s toll-free number caters to a wide variety of queries, including but not limited to:

  1. Power Outages and Disruptions: If you experience a power failure, calling the Eskom helpline can help you report the outage and get updates on restoration times.
  2. Account Queries: Need help understanding your electricity bill? Eskom’s team will guide you through your account details and any discrepancies.
  3. Applications for New Connections: Eskom provides detailed instructions for applying for new connections. Once you submit your application form with the correct province and email subject (e.g., #Applications Western Cape), you’ll receive SMS notifications as your application progresses.
  4. Disconnections and Credit Extensions: If you’re facing a disconnection or need a credit extension, the helpline can assist with the required steps to resolve the issue. Use the subject #DCE followed by your province when emailing Eskom about these matters.

How to Contact Eskom via Email

For those who prefer to contact Eskom through email, the utility offers several regional email addresses. Ensure that you use the appropriate subject line for your request, along with your account or meter number, two contact numbers, and a detailed description of your query. Here are the email addresses for each province:

Email Subject Guidelines

To make it easier for Eskom to process your queries, always include the correct subject line based on the nature of your request. Here are the recommended formats:

  • #Applications [Province] – For new service applications
  • #MIMO [Province] – For Move In/Move Out queries
  • #Accounts [Province] – For account-related issues
  • #DCE [Province] – For disconnections and credit extensions

This ensures your email reaches the correct department and helps you get a quicker response.

CEO and Leadership

As of March 1, 2024, Eskom’s CEO, Dan Marokane, is tasked with leading the company through an era of modernization and energy stability. Under his leadership, Eskom aims to improve its customer service, infrastructure, and overall energy supply, ensuring that South Africans have access to reliable electricity.

Contacting Eskom for Customer Complaints

If you need to escalate an issue or file a formal complaint, Eskom provides a dedicated channel for customer complaints. Click here to access the complaints platform where you can submit detailed information about your concerns.

Conclusion

With the Eskom Toll-Free Helpline (0860 037 566), customers across South Africa can easily get the support they need, whether it’s related to power outages, billing inquiries, or new service applications. By providing key information like your account number and following the proper email subject format, you can ensure faster and more efficient service. Eskom remains committed to serving its customers and continues to be a cornerstone of South Africa’s energy landscape.

Overview of Public Universities in South Africa

Here's an overview of some public universities in South Africa, including general admissions requirements and estimated application periods. Keep in mind, specific program requirements and dates can vary significantly, so it's important to check each university's official website for the most current information.

University of Pretoria

  • Admissions Requirements: National Senior Certificate with minimum scores in specific subjects related to the chosen program; for international students, equivalent qualifications.
  • Application Period: Usually opens in March and closes at the end of July for most programs.

University of Cape Town

  • Admissions Requirements: National Senior Certificate with pass levels required for degree study; subject-specific requirements depending on the program.
  • Application Period: Application opens in April and closes at the end of July.

Stellenbosch University

  • Admissions Requirements: National Senior Certificate with required marks; some programs have additional testing.
  • Application Period: Opens in March and typically closes at the end of June.

University of the Witwatersrand

  • Admissions Requirements: Matriculation certificate with university exemption; required scores vary by faculty.
  • Application Period: Begins in March and ends on the 30th of September.

University of Johannesburg

  • Admissions Requirements: Matric exemption with a minimum APS score; specific subject requirements based on the faculty.
  • Application Period: Opens in April and generally closes by the 30th of September.

University of the Free State

  • Admissions Requirements: National Senior Certificate with specific marks for the program applied to; additional requirements for certain courses.
  • Application Period: Typically opens in April and closes at the end of August.

University of Venda

  • Admissions Requirements: Completion of the National Senior Certificate with an endorsement for diploma or degree studies; specific APS scores needed.
  • Application Period: Usually from May to September.

University of Fort Hare

  • Admissions Requirements: National Senior Certificate with university exemption; certain programs may have specific requirements.
  • Application Period: Opens around May and closes at the end of September.

University of the Western Cape

  • Admissions Requirements: National Senior Certificate with specific performance levels; additional requirements for certain programs.
  • Application Period: Generally from May to September.

North-West University

  • Admissions Requirements: National Senior Certificate with university exemption; program-specific requirements may apply.
  • Application Period: Opens in March and usually closes by the end of August.

Rhodes University

  • Admissions Requirements: National Senior Certificate or equivalent; minimum academic performance in certain subjects.
  • Application Period: Applications open in April and close at the end of September.

Nelson Mandela University

  • Admissions Requirements: National Senior Certificate with required scores for chosen programs; portfolio or additional tests for some faculties.
  • Application Period: Opens in April, with a deadline at the end of August for most programs.

Cape Peninsula University of Technology

  • Admissions Requirements: National Senior Certificate with specific scores; additional requirements for certain courses.
  • Application Period: Opens in May and typically closes by the end of September.

University of Limpopo

  • Admissions Requirements: Senior Certificate with endorsement for diploma or degree courses; specific APS scores for different programs.
  • Application Period: From April to September.

University of Zululand

  • Admissions Requirements: National Senior Certificate with an endorsement for bachelor’s degree studies; specific score requirements for various programs.
  • Application Period: Usually between April and November.

Central University of Technology

  • Admissions Requirements: National Senior Certificate with specific scores for the chosen field of study; additional criteria for certain programs.
  • Application Period: Application period generally starts in May and ends in October.

Vaal University of Technology

  • Admissions Requirements: National Senior Certificate with a pass that qualifies for admission to bachelor’s degree, diploma, or higher certificate programs.
  • Application Period: Typically from May to September.

Walter Sisulu University

  • Admissions Requirements: National Senior Certificate with required scores for chosen programs; additional criteria for certain faculties.
  • Application Period: From April to September.

This list provides a starting point for understanding the admissions landscape across South Africa's diverse higher education institutions. Given the variability in programs and requirements, it's crucial to consult each university's website for the most accurate and up-to-date information.