How to File a Momentum Insurance Claim

If you’re a Momentum Insure client and need to submit a claim, Momentum provides several ways to streamline the process, covering everything from car and home insurance claims to Sasria claims for civil commotion and public disorder incidents. Here’s how to navigate the Momentum claims process smoothly and efficiently, so you can resolve any issues with minimal hassle.

Contact Momentum to Initiate Your Claim

Momentum makes it easy to get started with the claims process. You can initiate a claim by phone, email, or directly on the Momentum App, with customer support available during the following hours:

Business hours: Monday to Friday, 08:00 to 17:00, and Saturdays, 08:00 to 13:00. Roadside and home emergency services (Momentum Assist) are available 24/7, ensuring you get help whenever you need it.

Car Insurance Claims Process

Whether your vehicle was stolen, damaged, or involved in an accident, Momentum’s claims experts are ready to guide you through the process.

Steps for a Car Insurance Claim:

  • Submit via Momentum App: To save time, use the Momentum App’s digital self-service feature. Here, you can report accidents, hail, and windscreen damage claims, allowing you to skip phone calls.
  • Report the Incident: Claims must be reported within 30 days of the incident. Contact Momentum and provide:
    • Incident details and driver’s license information
    • Third-party details (if applicable)
    • SAPS case number within 48 hours of the incident

Momentum’s Safety Returns program rewards you with up to 30% cashback on your premiums annually when you engage with the app’s safety features—even if you submit a claim.

Building Insurance Claims

For structural or outbuilding damages, Momentum’s advisors are available to assist with claims involving burst geysers, fires, or theft.

Steps for a Building Insurance Claim:

  • Report Promptly: Claims should be reported within 30 days.
  • Required Information: Provide:
    • Incident details and previous insurance information
    • SAPS case number (for theft claims)
    • First responder information for fire claims

If your property is uninhabitable after an incident, Momentum offers temporary accommodation for you or your household members. Additionally, claims involving electrical fires may require a compliance certificate, and thatched roofs may require proof of policy conditions.

Home Contents and Personal Belongings Claims

Momentum understands that personal belongings and home contents are valuable. Claims for stolen or damaged items can be submitted directly via the Momentum App or by calling customer service.

Using the Momentum App: Just like with car insurance claims, you can report home contents claims using the digital self-service feature for a faster, easier process.

Sasria Claims for Special Risks

Sasria, a state-owned company, covers special risks like civil commotion, riots, and terrorism-related incidents. If your assets, such as cars, buildings, or home contents, suffer damages due to these risks, you can submit a Sasria claim.

How to Submit a Sasria Claim:

  • Report Quickly: Like other claims, these need to be reported within 30 days.
  • Requirements: Provide detailed information about the incident, including photos and any relevant documentation.
  • Process: After submission, Momentum will coordinate with Sasria to validate and process your claim, updating you on the outcome.

Overview of Public Universities in South Africa

Here's an overview of some public universities in South Africa, including general admissions requirements and estimated application periods. Keep in mind, specific program requirements and dates can vary significantly, so it's important to check each university's official website for the most current information.

University of Pretoria

  • Admissions Requirements: National Senior Certificate with minimum scores in specific subjects related to the chosen program; for international students, equivalent qualifications.
  • Application Period: Usually opens in March and closes at the end of July for most programs.

University of Cape Town

  • Admissions Requirements: National Senior Certificate with pass levels required for degree study; subject-specific requirements depending on the program.
  • Application Period: Application opens in April and closes at the end of July.

Stellenbosch University

  • Admissions Requirements: National Senior Certificate with required marks; some programs have additional testing.
  • Application Period: Opens in March and typically closes at the end of June.

University of the Witwatersrand

  • Admissions Requirements: Matriculation certificate with university exemption; required scores vary by faculty.
  • Application Period: Begins in March and ends on the 30th of September.

University of Johannesburg

  • Admissions Requirements: Matric exemption with a minimum APS score; specific subject requirements based on the faculty.
  • Application Period: Opens in April and generally closes by the 30th of September.

University of the Free State

  • Admissions Requirements: National Senior Certificate with specific marks for the program applied to; additional requirements for certain courses.
  • Application Period: Typically opens in April and closes at the end of August.

University of Venda

  • Admissions Requirements: Completion of the National Senior Certificate with an endorsement for diploma or degree studies; specific APS scores needed.
  • Application Period: Usually from May to September.

University of Fort Hare

  • Admissions Requirements: National Senior Certificate with university exemption; certain programs may have specific requirements.
  • Application Period: Opens around May and closes at the end of September.

University of the Western Cape

  • Admissions Requirements: National Senior Certificate with specific performance levels; additional requirements for certain programs.
  • Application Period: Generally from May to September.

North-West University

  • Admissions Requirements: National Senior Certificate with university exemption; program-specific requirements may apply.
  • Application Period: Opens in March and usually closes by the end of August.

Rhodes University

  • Admissions Requirements: National Senior Certificate or equivalent; minimum academic performance in certain subjects.
  • Application Period: Applications open in April and close at the end of September.

Nelson Mandela University

  • Admissions Requirements: National Senior Certificate with required scores for chosen programs; portfolio or additional tests for some faculties.
  • Application Period: Opens in April, with a deadline at the end of August for most programs.

Cape Peninsula University of Technology

  • Admissions Requirements: National Senior Certificate with specific scores; additional requirements for certain courses.
  • Application Period: Opens in May and typically closes by the end of September.

University of Limpopo

  • Admissions Requirements: Senior Certificate with endorsement for diploma or degree courses; specific APS scores for different programs.
  • Application Period: From April to September.

University of Zululand

  • Admissions Requirements: National Senior Certificate with an endorsement for bachelor’s degree studies; specific score requirements for various programs.
  • Application Period: Usually between April and November.

Central University of Technology

  • Admissions Requirements: National Senior Certificate with specific scores for the chosen field of study; additional criteria for certain programs.
  • Application Period: Application period generally starts in May and ends in October.

Vaal University of Technology

  • Admissions Requirements: National Senior Certificate with a pass that qualifies for admission to bachelor’s degree, diploma, or higher certificate programs.
  • Application Period: Typically from May to September.

Walter Sisulu University

  • Admissions Requirements: National Senior Certificate with required scores for chosen programs; additional criteria for certain faculties.
  • Application Period: From April to September.

This list provides a starting point for understanding the admissions landscape across South Africa's diverse higher education institutions. Given the variability in programs and requirements, it's crucial to consult each university's website for the most accurate and up-to-date information.