At Santam, we strive to simplify this process for you. Whether you’re dealing with car, home, business, or agricultural insurance, our online claims functionality is designed to make your experience smoother. In this blog post, we’ll walk you through the steps to register at Santam and get your claims sorted in no time.
Step 1: Visit the Santam Client Site
To kick off your claim registration, head over to client.santam.co.za. If you already have an account, simply log in. For new users, you’ll need to register your claims and link your policy to your account. This ensures you have all the necessary information at your fingertips.
How to Register Your Claim
- Navigate to the Policy Page: Once logged in, find the ‘Policy’ page on your dashboard.
- Click on ‘Register Claim’: Here, you’ll see the option to start your claim process.
Step 2: Select the Type of Claim
You’ll be prompted to choose the type of claim you want to register. This can be either a General Claim or a Motor Glass Claim. Make sure to fill in the date of the incident accurately. Once you’re done, hit ‘Register claim’ to proceed.
Step 3: Choose the Items You Want to Claim For
On this page, you’ll find various drop-down menus related to your claim:
- Home Content
- Vehicles
- All Risk
- Personal Liability
Select the item or items you wish to claim for and click ‘Next’.
Step 4: Provide Details About the Event
Next, you’ll need to give us more context about the incident. This includes:
- The time and address of the incident.
- If applicable, select any known catastrophe (like a fire or flood) from the options provided.
- If you reported the event to the police, include your SAP case number.
If you haven’t reported it yet, don’t worry—you can notify us later.
Step 5: Provide Additional Details
Now, it’s time to provide specific details about the item you’re claiming for, including:
- The damage or loss incurred.
- For vehicle claims, details like the driver, the cause of the accident (e.g., pothole or road conditions), and where the vehicle is usually parked.
Complete all mandatory sections, indicated by asterisks (*). If you wish, you can also provide your cell phone number for SMS updates on your claim status.
Step 6: Review and Submit Your Claim
Congratulations! You’re almost done. On the summary page, double-check all the details you’ve entered. Once you’re sure everything is correct, click ‘Save’ to complete your submission. You will receive a claim number via email, and one of our consultants will contact you for any additional documents or information needed.
Additional Features on the Santam Client Site
Our Santam Client Site is not just for claims. It’s your comprehensive dashboard for all insurance-related needs, where you can:
- Get car insurance quotes by filling out a simple request form.
- View and track your claims, including drafts and open claims.
- Access all correspondence from Santam in one place.
- Check your policy details, including types of coverage.
- Update your personal information or modify your policy.
- Use risk calculators to ensure you’re adequately covered.
Need Help?
If you have any questions about the online claims process, feel free to speak to your broker or call us at 0860 505 911. For more information, read about how to report incidents using the Santam app or explore our blog for tips on home and car insurance.