If you’re looking for the UIF contact number in South Africa, you’re likely dealing with an application, payment delay, or need information about your Unemployment Insurance Fund (UIF) status. The UIF is a key government service that offers short-term financial relief to workers who are unemployed, on maternity leave, or unable to work due to illness.
Here’s how to contact the UIF through the correct channels and get the assistance you need quickly.
Official UIF Contact Numbers
The UIF contact centre provides several ways for South Africans to get in touch:
- Toll-Free Line (within South Africa): 0800 843 843
Use this number for general UIF queries, payment issues, and application follow-ups. - Landline for General Inquiries: +27 12 337 1680
This is helpful if you’re calling from outside South Africa or need assistance with specific documents.
Both lines are available during standard government working hours, Monday to Friday.
Visit the UIF Website
The official UIF website is: https://www.uif.gov.za
On the website, you can:
- Access UIF online services via uFiling
- Download forms like the UI19, UI2.1, and more
- Track your claim or status updates
- Find answers in the FAQs section
It’s mobile-friendly and works well on smartphones, making it easy to check your UIF status on the go.
UIF Email Address for Enquiries
If you prefer to email your UIF questions, send your message to:
info@uif.gov.za
Make sure to include:
- Your full name
- ID number
- UIF reference number (if available)
- A short and clear explanation of your query
Response times can vary depending on the volume of emails received.
UIF Physical Address (Head Office)
If you need to visit the UIF office in person or submit documents by hand or courier, here’s the head office location:
Unemployment Insurance Fund (UIF) Head Office
UIF Building
230 Lillian Ngoyi Street
Pretoria Central, 0002
South Africa
Note: Always bring a copy of your ID and any UIF claim reference numbers when visiting the office.
When Should You Contact UIF?
Contacting UIF is essential if:
- You’ve applied and haven’t received UIF payments
- You need help submitting your UI19 form
- Your uFiling account is locked or not working
- You want to check your UIF status
- You’re unsure about your claim progress
Make sure all your documents are in order before calling or emailing for faster service.
Final Tips
- Always have your ID number and any UIF documentation handy when contacting support.
- For the fastest service, use the toll-free number if calling from within South Africa.
- Double-check that your banking details and employer information are correct on your UIF file to avoid delays.
By using the correct UIF contact details, you can avoid unnecessary delays and resolve most issues directly. Whether you’re claiming for retrenchment, illness, or maternity leave, UIF is there to help – just make sure you contact the right department through the right channel.